Troubleshooting

Troubleshooting

Common issues and solutions for GPU/NFT Owners on Silicon Network.

Not Seeing Earnings

Symptoms

  • GPU shows $0 earnings for multiple days
  • "Last earning" date is stale
  • Expected earnings not appearing in dashboard

Diagnosis Steps

  1. Check GPU status (My GPUs page)

    • Is GPU showing "Active" status?
    • Is GPU paired with an NFT?
    • When was last earning recorded?

  2. Verify agreement signed (Dashboard)

    • Have you signed your provider's agreement?
    • Is agreement status showing "Active"?
    • Check for any pending agreements

  3. Check GPU rental status (My GPUs > GPU Details)

    • Is GPU being rented?
    • Check utilization percentage
    • Review rental history

Solutions

If agreement not signed:

  1. Go to Dashboard
  2. Look for "Agreement Required" notification
  3. Click to review and sign agreement
  4. Earnings will begin after next rental

If GPU not paired:

  1. Contact your datacenter provider
  2. They need to pair your NFT to hardware
  3. Verify NFT Token ID with provider
  4. Wait for pairing confirmation

If GPU not being rented:

  • Low earnings are normal during low demand periods
  • Check Network page to compare with network averages
  • Contact provider if your GPU significantly underperforms
  • Review Calculator projections vs actual performance

Earnings fluctuate based on market demand for GPU compute. Some variation is normal.

Wallet Connection Issues

Can't Connect Wallet

Symptoms:

  • Wallet connection fails
  • "Connect Wallet" button not working
  • Wrong network detected

Solutions for Base Wallet (USDC payments):

  1. Ensure you're using a compatible wallet (MetaMask, Coinbase Wallet, WalletConnect)
  2. Switch wallet to Base network (Chain ID: 8453)
  3. Clear browser cache and retry
  4. Disable browser extensions that might interfere
  5. Try incognito/private browsing mode

Solutions for Chia Wallet (NFT verification):

  1. Ensure Chia wallet is installed and running
  2. Check wallet is synced to latest block
  3. Verify NFT is in connected wallet address
  4. Restart wallet application
  5. Try reconnecting from Settings page

Wrong Wallet Connected

Symptoms:

  • Don't see your NFTs
  • Dashboard shows wrong balance
  • GPUs not appearing

Solutions:

  1. Disconnect current wallet
  2. Connect correct wallet with your NFT
  3. Refresh page after connecting
  4. Verify wallet address matches your NFT ownership
  5. Check both Chia and Base wallets are correct

Withdrawal Issues

Can't Withdraw Balance

Symptoms:

  • Withdrawal button disabled
  • Transaction fails
  • Balance not reaching wallet

Common Causes and Solutions:

Minimum Balance Not Met

Solution:

  • Most providers set minimum withdrawal amounts
  • Check minimum requirement with your provider
  • Wait until balance exceeds minimum
  • Balance will accumulate until you can withdraw

Insufficient Gas Fees

Symptoms:

  • Transaction rejected
  • "Insufficient funds for gas" error

Solution:

  1. Add small amount of ETH to your Base wallet for gas
  2. Usually need $1-5 worth of ETH
  3. ETH is needed even though payment is in USDC
  4. Retry withdrawal after adding ETH

Network Congestion

Symptoms:

  • Transaction pending for long time
  • High gas fee estimates

Solution:

  1. Wait for network congestion to clear
  2. Try withdrawal during off-peak hours
  3. Monitor Base network status
  4. Transaction will complete when network clears

Wrong Network Selected

Symptoms:

  • Transaction fails immediately
  • Wallet shows incorrect balance

Solution:

  1. Switch wallet to Base network
  2. Verify you see correct Base balance
  3. Retry withdrawal
  4. Check wallet is on Chain ID: 8453
⚠️

Always ensure your wallet is connected to Base network for USDC withdrawals.

Agreement and Signature Issues

Can't Sign Agreement

Symptoms:

  • Agreement signature fails
  • "Sign Agreement" button not working
  • Transaction rejected

Solutions:

  1. Check wallet connection

    • Ensure wallet is connected
    • Verify you're on correct network
    • Try disconnecting and reconnecting

  2. Review agreement terms

    • Read full agreement text
    • Ensure you understand terms
    • Check for any special requirements

  3. Clear browser state

    • Clear cache and cookies
    • Refresh page
    • Retry signature

  4. Try different browser

    • Some wallets work better with specific browsers
    • Try Chrome, Firefox, or Brave
    • Ensure browser is up to date

Agreement Status Unclear

Symptoms:

  • Don't know if agreement is signed
  • Multiple agreements showing
  • Conflicting status messages

Solutions:

  1. Go to Dashboard
  2. Check "Provider Agreements" section
  3. Look for "Active" status
  4. Contact provider if status unclear
  5. Request copy of signed agreement

Data Display Issues

Dashboard Not Loading

Symptoms:

  • Blank dashboard
  • Infinite loading spinner
  • Error messages

Solutions:

  1. Check internet connection

    • Verify stable internet
    • Test other websites
    • Try mobile data if on WiFi

  2. Clear browser cache

    • Clear cache and cookies
    • Close and reopen browser
    • Try incognito/private mode

  3. Disable browser extensions

    • Ad blockers may interfere
    • Disable extensions temporarily
    • Test if dashboard loads

  4. Try different browser

    • Test in Chrome, Firefox, or Safari
    • Ensure browser is updated
    • Check if browser is supported

  5. Check device compatibility

    • Desktop browser recommended
    • Mobile view has limitations
    • Ensure device meets minimum specs

Earnings Data Incorrect

Symptoms:

  • Earnings don't match expectations
  • Sudden unexplained changes
  • Missing transactions

Solutions:

  1. Verify date range

    • Check selected date range in filters
    • Ensure looking at correct period
    • Compare with historical data

  2. Understand earnings flow

    • "Queued earnings" process to "Balance"
    • Processing takes 24-48 hours
    • Check both sections

  3. Compare with GPU utilization

    • Low utilization = lower earnings
    • Check My GPUs for usage data
    • Review rental history

  4. Check for deductions

    • Provider fees may apply
    • Review agreement terms
    • Check transaction history for details

  5. Contact provider

    • Request earnings breakdown
    • Compare with their data
    • Ask for clarification on calculations

GPU Information Not Updating

Symptoms:

  • Stale "Last earning" timestamp
  • GPU status not changing
  • Data seems frozen

Solutions:

  1. Refresh page (hard refresh: Ctrl+Shift+R or Cmd+Shift+R)
  2. Wait 5 minutes for data sync
  3. Check network connection
  4. Clear browser cache
  5. Check if issue affects all GPUs or just one

Performance and Calculator Issues

Calculator Projections Seem Wrong

Symptoms:

  • Unrealistic return estimates
  • Calculations don't match actual earnings
  • APY/IRR numbers unexpected

Understanding Projections:

⚠️

Calculator projections are estimates based on current and historical data. Past performance does not guarantee future results.

Key factors affecting accuracy:

  • Market demand for GPU compute fluctuates
  • Your actual utilization may vary
  • Hardware depreciation over time
  • Provider performance differences
  • Network competition

Solutions:

  1. Review assumptions in calculator
  2. Compare your earnings to network averages (Network page)
  3. Use conservative projections for planning
  4. Track actual vs projected over time
  5. Adjust expectations based on market conditions

IRR/APY Metrics Confusing

Understanding the metrics:

IRR (Internal Rate of Return):

  • Accounts for your initial investment
  • Includes purchase price of NFT
  • Shows annualized return considering timing
  • Can be negative if recent purchase

APY (Annual Percentage Yield):

  • Based on current earnings rate
  • Projects forward if current rate continues
  • Does not factor initial investment
  • More relevant for daily earnings expectations

Total Earnings:

  • Cumulative all-time earnings
  • Does not subtract NFT purchase price
  • Gross earnings before any fees

Why they might seem off:

  • Recent purchase means IRR needs time to improve
  • Low current demand affects APY projections
  • Total earnings accumulate slowly at first
  • Comparison to other investments requires context

Secondary Market and Trading Issues

Can't List GPU for Sale

Symptoms:

  • List button disabled
  • Transaction fails
  • Listing doesn't appear

Solutions:

  1. Check GPU eligibility

    • GPU must be paired to NFT
    • No active disputes or holds
    • Verify ownership of NFT

  2. Verify NFT ownership

    • Check Chia wallet contains NFT
    • Confirm Token ID matches
    • Ensure no pending transfers

  3. Check marketplace requirements

    • Minimum listing price may apply
    • Review listing terms
    • Ensure wallet connected

  4. Transaction issues

    • Ensure sufficient XCH for transaction fees
    • Check Chia wallet sync status
    • Verify network connectivity

Trade Not Completing

Symptoms:

  • Accepted offer but no transfer
  • Transaction stuck pending
  • Buyer/seller not responding

Solutions:

  1. Check transaction status

    • View on Chia block explorer
    • Verify transaction submitted
    • Look for error messages

  2. Verify both parties ready

    • Buyer has funds available
    • Seller has NFT in wallet
    • Both wallets properly connected

  3. Wait for confirmations

    • Chia transactions need confirmations
    • Can take 5-15 minutes
    • Check blockchain for progress

  4. Contact support if stuck

    • Provide transaction ID
    • Include both wallet addresses
    • Describe when issue started

Account and Settings Issues

Settings Not Saving

Symptoms:

  • Changes don't persist
  • Settings revert after refresh
  • Save button not working

Solutions:

  1. Ensure wallet still connected
  2. Check for error messages
  3. Try saving changes one at a time
  4. Clear browser cache and retry
  5. Disable browser autofill if interfering

Can't Update Payment Address

Symptoms:

  • Can't change Base wallet address
  • Invalid address error
  • Changes not accepted

Solutions:

  1. Verify address is valid Base address (starts with 0x)
  2. Double-check address for typos
  3. Test address by viewing it on Base block explorer
  4. Ensure address is not a contract address
  5. Contact provider if validation failing incorrectly

Notifications Not Working

Symptoms:

  • Not receiving expected alerts
  • Email notifications not arriving
  • Dashboard alerts missing

Solutions:

  1. Check notification settings in Settings page
  2. Verify email address is correct
  3. Check spam/junk folder
  4. Whitelist support@silicon.net
  5. Test notification by triggering an event
  6. Ensure browser notifications are allowed

Network and Benchmark Comparisons

My Performance Seems Low

Symptoms:

  • Earnings below network average
  • Lower APY than advertised
  • Utilization rates lagging

Understanding the comparison:

Network averages include:

  • All GPU types and ages
  • Different providers with varying performance
  • Various market conditions over time
  • GPUs in different regions

Your performance may differ due to:

  • Specific GPU model characteristics
  • Your provider's operational efficiency
  • When you purchased (timing matters)
  • Current market demand for your GPU type

Steps to take:

  1. Compare apples to apples

    • Look at same GPU model on Network page
    • Filter by date range
    • Account for seasonal variations

  2. Check with provider

    • Ask about their average performance
    • Request explanation if underperforming
    • Understand their operational approach

  3. Review agreement terms

    • Some providers have different fee structures
    • Minimum earnings guarantees may apply
    • Check for performance benchmarks

  4. Consider external factors

    • New GPU models affect demand for older ones
    • Market competition changes over time
    • Provider may be ramping up operations

Some performance variation is normal. Significant sustained underperformance should be discussed with your provider.

Getting Help

Before Contacting Support

Gather this information:

  • Screenshot of issue
  • Your wallet address (Base and/or Chia)
  • Token ID of affected NFT(s)
  • Browser and version
  • Steps to reproduce issue
  • When issue started

Who to Contact

For platform/technical issues:

  • Email: support@silicon.net
  • Include your wallet address
  • Describe issue in detail
  • Response time: 24-48 hours

For earnings/hardware issues:

  • Contact your datacenter provider first
  • They manage hardware and payments
  • Provider contact info in Dashboard
  • They have access to detailed earning data

For urgent issues:

  • Payment failures affecting withdrawals
  • Security concerns with your account
  • Suspected unauthorized access
  • Mark email "URGENT"

What to Include

For earnings issues:

  • Affected GPU Token IDs
  • Expected vs actual earnings
  • Time period in question
  • Screenshots of discrepancies

For technical issues:

  • Browser console log (F12 > Console)
  • Screenshot of error message
  • Transaction hash if applicable
  • Steps you've already tried

For wallet issues:

  • Wallet type and version
  • Network you're connected to
  • Transaction hash if available
  • Error messages received

Prevention and Best Practices

Regular Monitoring

Check regularly:

  • Daily: Balance and queued earnings
  • Weekly: GPU performance and utilization
  • Monthly: Compare actual vs projected returns
  • Quarterly: Review provider performance and agreements

Wallet Security

Protect your assets:

  • Never share private keys or seed phrases
  • Use hardware wallets for large holdings
  • Keep wallet software updated
  • Enable all available security features
  • Use strong, unique passwords

Documentation

Keep records of:

  • Initial NFT purchase details
  • Earnings history exports
  • Provider communications
  • Agreement copies
  • Support ticket numbers

Stay Informed

  • Follow Silicon Network announcements
  • Join community channels
  • Monitor your provider's updates
  • Track GPU market trends
  • Understand network changes

Proactive monitoring helps catch issues early and maximizes your earning potential.

Still need help? Contact support@silicon.net with detailed information about your issue, or reach out to your datacenter provider for hardware and earnings-related questions.

NetworkOverview